OramaWorld.com returns policy is friendly to the internet Buyer. More specifically:
Returns are allowed for items that are on stock or are made within a few days from order placement (i.e. wooden icons from Byzantine collection, incense, prayer ropes, etc.)
No returns are allowed for hand-crafted items that are made specifically on order (i.e. hand-painted icons, liturgical items, etc.), unless there is a quality problem or a written permission. Damaged or not optimally executed order can be returned for credit or exchange.
Cancellation of an order is allowed within the first 3 days of the order placement and prior the order shipment.
For return authorization you need to contact us via e-mail within seven calendar days of order receipt.
Returned item(s) must be in unused and/or in unworn condition, in original packaging and unsoiled.
Customer would be responsible to pay the return shipping charge on any returns except for those related to a quality problem.
Once returned product(s) is received by us in the unused original condition, we would issue a credit or a refund in the same form of payment originally used. This process usually takes 1 to 2 weeks from the date the product was received.
If you decide to return any part of, or your entire order, you would be responsible to pay the original freight charge, the return freight charge, any related Customs fees, duties and/or brokerage fees, and any applicable restocking fee which usually ranges from 20% to 50% of the order Subtotal. There are no restocking fees on exchanges unless such an exchange relates to a custom-made item.